Contact information
Welcome to CozyRugs.store. We are committed to providing outstanding customer service before, during, and after every purchase. Whether you need assistance selecting the perfect rug, checking an order status, arranging a return, or simply asking a question, our support team is always ready to help.
This Contact Information page explains the best ways to reach us and what you can expect when contacting our customer support team.
Customer Support
Our experienced customer service representatives are dedicated to making your shopping experience smooth, convenient, and enjoyable.
We aim to respond to all customer inquiries as quickly as possible and provide helpful, professional assistance throughout your shopping journey.
Contact Details
Store Name
CozyRugs.store
Website
Customer Support Email
Customer Service Phone
(888) 331-6133
Business Address
Rd St Isidore
Kahnawake, Quebec J0L 1B0
Canada
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday & Sunday
Closed
Messages received outside business hours will be answered on the next business day.
How We Can Help
Our support team is available to assist with:
- Product recommendations
- Order placement
- Payment questions
- Shipping updates
- Tracking information
- Delivery inquiries
- Product availability
- Return requests
- Refund assistance
- Exchange requests
- Damaged items
- Warranty questions
- Account assistance
- General inquiries
Before Contacting Us
To help us resolve your request as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- Email used during checkout
- A detailed description of your question
- Photos (if your inquiry relates to a damaged or incorrect item)
Providing complete information allows us to respond faster and more accurately.
Order Assistance
If you have questions about an existing order, please include your order number when contacting us.
Our team can assist with:
- Order confirmation
- Processing status
- Shipment updates
- Delivery tracking
- Address corrections (before shipment)
- Product questions
Shipping Support
Need help with shipping?
We're happy to assist with:
- Tracking your package
- Delivery estimates
- Shipping delays
- International shipping questions
- Lost package investigations
- Delivery confirmation
Most orders arrive within 7–10 business days after shipment.
Returns & Refunds
We proudly offer:
- 30-Day Free Returns
- Free Return Shipping
- Fast Refund Processing
If you wish to start a return, simply email our support team with your order information.
We'll guide you through the entire process.
Product Questions
Not sure which rug is right for your space?
Our customer support specialists are happy to help you choose based on:
- Room size
- Interior style
- Color coordination
- Material preference
- Intended use
- Maintenance recommendations
We want every customer to feel confident before making a purchase.
Our Commitment
At CozyRugs.store, we believe excellent customer service is just as important as offering beautiful products.
Every inquiry is handled with professionalism, courtesy, and genuine care. Whether you're making your first purchase or returning as a loyal customer, we strive to provide a seamless experience from start to finish.
Your satisfaction remains our highest priority.
Contact Us Anytime
If you need assistance, please don't hesitate to reach out.
CozyRugs.store
Email: support@CozyRugs.store
Phone: (888) 331-6133
Address:
Rd St Isidore
Kahnawake, Quebec J0L 1B0
Canada
Thank you for choosing CozyRugs.store. We appreciate your trust and look forward to helping you create a warmer, more comfortable, and more beautiful home with premium-quality rugs.