Shipping policy
Welcome to CozyRugs.store. Our mission is to deliver premium-quality rugs to customers around the world with reliable shipping, transparent communication, and outstanding service. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order through CozyRugs.store, you agree to the shipping terms outlined below.
1. Free Worldwide Shipping
We are pleased to offer FREE worldwide shipping on every order.
No minimum purchase is required, and there are no hidden shipping fees added during checkout.
Regardless of where you live, our goal is to make premium home décor accessible with simple, affordable delivery.
2. Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Typical processing time is:
1–3 Business Days
During busy shopping seasons, promotional events, or holidays, processing times may be slightly longer.
Each order is carefully reviewed, inspected, and prepared before shipment to ensure product quality.
3. Estimated Delivery Time
After your order has been shipped, the estimated delivery time is:
7–10 Business Days
Delivery estimates are based on normal carrier operations and may vary depending on destination.
Although most packages arrive within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.
4. Shipping Destinations
CozyRugs.store proudly ships to customers worldwide.
We currently deliver to most countries and regions supported by our logistics partners.
If shipping restrictions apply to your location, you will be notified during checkout or shortly after your order is placed.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
- Shipping confirmation
- Tracking number (when available)
- Carrier information
- Tracking instructions
Tracking updates may require 24–72 hours before becoming active after shipment.
6. Shipping Carriers
Depending on destination and logistics availability, your order may be delivered by one or more trusted shipping partners.
Carrier selection is based on:
- Delivery speed
- Destination
- Product size
- Shipping efficiency
This allows us to provide reliable worldwide service.
7. Multiple Shipments
If your order contains multiple products, they may be shipped separately.
This helps reduce delivery times and allows products from different warehouses to reach you as quickly as possible.
You will not be charged additional shipping fees for separate shipments.
8. Customs, Duties & Taxes
International shipments may occasionally be subject to customs inspections or import procedures required by local authorities.
Customers are responsible for complying with local import regulations where applicable.
Customs processing may occasionally extend delivery times beyond our estimated schedule.
9. Incorrect Shipping Information
Please ensure that all shipping information is accurate before completing your purchase.
CozyRugs.store cannot be responsible for delays or failed deliveries caused by:
- Incorrect addresses
- Missing apartment numbers
- Invalid postal codes
- Incorrect recipient names
- Incomplete contact information
If you notice an error, please contact us immediately after placing your order.
10. Delayed Deliveries
While we strive to deliver every order on time, delays may occasionally occur due to:
- Severe weather
- Customs clearance
- Carrier disruptions
- Public holidays
- High seasonal demand
- Transportation issues
We appreciate your patience should unexpected delays arise.
11. Lost Packages
If your package appears to be lost during transit, please contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment.
If a package is confirmed as lost, we will arrange an appropriate replacement or refund in accordance with our policies.
12. Damaged Deliveries
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A brief description of the issue
Our support team will review your claim and provide an appropriate solution as quickly as possible.
13. Delivery Attempts
If a delivery attempt is unsuccessful due to recipient unavailability or incorrect address information, the carrier may:
- Attempt delivery again.
- Hold the package for pickup.
- Return the package to the shipping facility.
Additional delays may occur in these situations.
14. Contact Information
If you have any questions regarding shipping or your order, please contact us.
CozyRugs.store
Email: support@CozyRugs.store
Phone: (888) 331-6133
Business Address: Rd St Isidore Kahnawake, Quebec J0L 1B0 Canada
Thank you for shopping with CozyRugs.store. We are committed to delivering beautiful rugs to your home with dependable worldwide shipping, excellent customer service, and a seamless shopping experience.