Shipping policy

Thank you for shopping with CozyRugs. We aim to provide a simple and transparent delivery experience for customers worldwide.

1. Free Worldwide Shipping

We proudly offer free worldwide shipping on all eligible orders placed through CozyRugs.store.

There is no standard shipping charge for qualifying orders regardless of destination.

2. Estimated Delivery Time

Our estimated shipping time is:

7–10 business days

Delivery estimates begin according to the applicable order-processing and carrier timeline and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Weekends and public holidays may not count as business days.

3. Order Processing

Orders are reviewed and prepared for shipment after successful payment authorization.

Processing may occasionally require additional time during periods of unusually high order volume, holidays, inventory checks, or other exceptional circumstances.

4. Tracking Information

When tracking is available, customers may receive shipment confirmation and tracking information by email.

Tracking information may require some time to update after the carrier receives the shipment.

5. International Orders

CozyRugs ships internationally. International shipments may be subject to customs processing, import regulations, taxes, duties, or other requirements imposed by the destination country.

Where such charges apply and are not collected at checkout, responsibility for them will be determined according to applicable laws and the terms presented during purchase.

6. Delivery Delays

Although we aim for delivery within the estimated timeframe, delays may occasionally occur because of:

  • Customs processing
  • Severe weather
  • Carrier disruptions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete addresses
  • Events outside our reasonable control

If your order appears significantly delayed, please contact us so we can assist with available tracking information.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your address after ordering, contact support@CozyRugs.store as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.

8. Lost or Damaged Shipments

If your shipment appears lost or arrives damaged, please contact our customer support team with your order information and, where appropriate, photographs of the package or product.

We will review the circumstances and assist with an appropriate resolution.

9. Shipping Support

For questions regarding shipping or delivery:

Email: support@CozyRugs.store
Phone: (888) 331-6133
Address: Rd St Isidore, Kahnawake, Quebec J0L 1B0, Canada